Contact Us
You can reach the editorial team at [email protected]. We read everything that arrives, and we typically reply to reader mail within a couple of business days. This page explains what we can genuinely help with, what has to go to a sweepstakes operator instead of to us, and how to send a message that gets a useful answer the first time.
One thing to get straight up front: Best Sweeps Casinos is an independent comparison site. We do not run any of the sweepstakes casinos or social casinos we cover. We cannot open, close, unlock or verify an account, adjust a Gold Coin or Sweeps Coin balance, release a prize redemption, or override an operator's official rules. Those requests have to go to the platform's own support team.
Where to send each kind of message
| What you need | Who handles it |
|---|---|
| A correction to one of our reviews or rankings | Email us — include the page and the detail you think is wrong |
| Your experience with a platform, good or bad | Email us — we log it and use it when we next re-check the operator |
| Account locked, ID verification stuck, missing coins | The operator's support team, via their site or app |
| A redemption that hasn't arrived, or a rejected redemption | The operator first, then their formal complaints procedure |
| Whether a platform accepts players in your state | The operator's official rules and eligibility page — it is the only current source |
| Self-exclusion, play limits or help with problem gambling | The operator's account settings, plus the support resources on our responsible gaming page |
| Partnership, advertising or media enquiries | Email us and mark the subject line clearly |
What to include so we can actually help
- The platform name as it appears on the site, and the page on flush-factor.com you're writing about.
- Your state, if the question involves eligibility or availability — the answer often changes state by state.
- Dates and a plain description of what happened, in order.
- Anything the operator told you, quoted or summarized.
- Never send passwords, full card numbers, Social Security numbers or copies of your ID. We have no use for them and no reason to hold them.
How we handle commercial relationships
Some of the links on this site are commercial. If you sign up with a sweepstakes operator through one of them, Best Sweeps Casinos may earn a commission at no cost to you. That arrangement does not buy a place on our lists and it does not move a rating. If you ever suspect a review reads like an advertisement, that is exactly the kind of message worth sending — tell us which line and we'll look at it again.
Corrections on the platforms we rank
Offers change often, and operators adjust their terms without announcing it. Corrections from readers are one of the fastest ways we find out. Here are three of the platforms at the top of our current list, what each is on there for, and what we'd want to hear about.
Spinblitz — rated 10.0
Spinblitz sits at the top of our table on the strength of its headline welcome package: 100 Million Gold Coins with the BLITZ JACKPOT. Gold Coins are the promotional play currency — they cannot be redeemed for prizes, so a headline number in the millions says more about session length than about anything cashable. A package that large is genuinely useful for players who mainly want to try a big library of sweepstakes slots without buying anything.
The limitation worth flagging: a Gold Coin-led offer tells you very little about the Sweeps Coin side, which is where prize redemption actually happens. If the free Sweeps Coin element, playthrough requirement or coin expiration window at Spinblitz has changed since you signed up, that's a correction we want. As with every offer here, terms, eligibility and the states served can change without notice.
Lone Star — rated 9.9
Lone Star earns its position because the welcome bundle is split across both currencies: up to 500k GC and 105 free SC. That dual structure is more informative than a Gold Coin figure alone, because free Sweeps Coins are the portion that can, after promotional playthrough and identity verification, be put toward a prize redemption. The word "up to" is doing real work in that headline — the top figure usually depends on how much of the offer you claim across the first few days, so check the official rules before assuming you'll see the full amount.
Drawback: offers that unlock in stages are easy to lose track of, and coins commonly carry expiration dates. Tell us if the staging, the minimum redemption threshold or the processing time you were quoted differs from what we've published.
Casino.Click — rated 9.6
Casino.Click is on the list for a narrower reason than the two above: the welcome offer, 150 extra coins and 10 free spins, is modest, and the appeal is a straightforward entry point rather than a large coin drop. Free spins are tied to specific games, so the value depends entirely on which titles qualify and which currency the spins are played in — that's stated in the promotion's own terms, not in the headline.
The obvious limitation is scale. Readers chasing a large opening balance will find better numbers elsewhere in our table. If the qualifying games or the currency attached to those spins have changed, send it over.
The rest of the list
SplashCoins (200% welcome offer), Free Spins (950,000 GC + SC 75 + 20 free spins on Gorilla Slot), Lucky.me (40,000 GC and 40 free SC), Crown Coins (150% welcome bonus), Crash Duel (200,000 GC + 100 free SC), Spree (25,000 GC) and Mr Goodwin (125,000 free coins) are all covered too, and corrections on any of them are welcome. Percentage-based offers like the SplashCoins and Crown Coins bundles apply to a coin package purchase, so the value you receive scales with what you spend — worth understanding before you treat the percentage as a fixed figure.
Money questions we can and can't answer
We can explain in general terms how the money side of a sweepstakes casino works. We cannot see your transactions or chase a payment for you.
Participation itself does not require a purchase. Legitimate sweepstakes promotions offer a no-purchase-necessary method of entry, commonly a mail-in request set out in the operator's official rules, alongside daily login rewards and periodic free Sweeps Coin drops. Buying a Gold Coin package is optional; the Sweeps Coins that arrive with a package are promotional, not purchased.
On the paying-in side, US operators generally support debit cards and online payment providers, with ACH bank transfers appearing on some platforms. Availability of any specific method — including e-wallets and crypto — varies by operator and sometimes by state, so treat the checkout screen as the authority rather than anything you read here. Redemptions typically go back out by bank transfer or gift card, and are subject to a minimum threshold, completed identity verification and the operator's own processing schedule. Timings are set by the platform and its payment partners; nothing about a redemption is instant, and approval is never automatic.
Two things readers ask us often and should take elsewhere: prize redemptions may be taxable under federal and state rules, so keep your own records and speak to a tax professional or check official IRS and state guidance. And if a redemption has stalled, the escalation path runs through the operator's complaints procedure, which is set out in their terms.
Questions about games and libraries
We're happy to answer general questions about what these platforms carry. Libraries across the operators above are built mostly from sweepstakes slots, including progressive jackpot titles; table-style games such as blackjack, roulette and video poker; live dealer rooms on some platforms but not all; and crash or instant-win formats, which is the category Crash Duel is named for. Coverage differs by operator and by the game studios each one has signed, and titles rotate.
What we won't do is tell you a platform has the best odds or the highest return to player. RTP and volatility are set per game by the studio, disclosed in the game's own information panel where the provider publishes it, and no operator-level claim about payouts is something we can verify. If you email asking which site pays out most, that's the answer you'll get back.
Legal standing, age and who can take part
Sweepstakes casinos run on a promotional sweepstakes model rather than traditional real-money wagering, and they are governed largely at state level in the US rather than by a single national regulator. Availability varies by state. Some states restrict or prohibit sweepstakes casinos outright, some have seen enforcement action, and operators also make their own decisions about which states to serve based on legal risk. The landscape shifts frequently.
Because of that, we don't tell individual readers that a particular platform is legal for them — that's legal advice, and it isn't ours to give. What we can say is where to look: the operator's official rules and terms list eligible and excluded states, and geolocation checks are applied at signup and at play. Minimum age is usually 18, though some operators set 21 either across the board or in particular states. Verify both before registering, and re-check if you move or travel.
If you write to us with a state-specific eligibility question, expect us to point you back to the operator's terms rather than give you a yes or no. That's not us dodging it — it's the only answer that stays accurate as the rules change. Our terms and conditions set out the limits of what this site publishes, and the about page explains who writes it.
If gambling has stopped being fun
Contact us for editorial matters, but don't wait on us for this one. Most platforms offer deposit or purchase limits, cool-off periods and self-exclusion in the account settings, and blocking software can restrict access at the device level. The National Council on Problem Gambling helpline and Gamblers Anonymous both offer confidential support in the US. Our responsible gaming resources collect the practical steps in one place.
Before you write
- Account, coin or redemption problem? The operator first. We have no access and no leverage.
- Something on this site looks wrong or out of date? Email us with the page and the detail. This is where reader mail is most useful.
- Want to share how a platform treated you? Send it. Patterns across multiple readers change how we rank.
- Need a legal answer for your state? Check the operator's official rules and, if it matters financially, take proper advice.
Email [email protected] whenever you're ready. Reader corrections are checked against the operator's published terms before anything on the site changes, and our pages carry a last-verified date so you can see how current the information is.